Return & Refunds

Cancel

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so canceling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to contact@light-in-life.com and we’ll try our best to get your order canceled for you.
If we are lucky enough to cancel that in time, we will process your refund right away.

Refunds & Returns

Our returns team aims to make your experience as easy and seamless as possible!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund or return.
There are 3 main reasons why you are requesting a return or refund. The applied policy differs depending on the reason.

While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. If you receive a damaged product, just send us the picture in Contact@Light-in-Life.com and we will be glad to send you a new product or to send you the part where there is the defect.

Have you received your product and you don’t like it? Or you have just changed your mood?

No stress! We give you 2 choices to choose the one that suits you the most!

Choice 1:  You can make a return after 14 days of receipt of the product and get a 100% refund. (shipping costs are at your expense).To start a return, you can contact us at contact@light-in-life.com. We will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Choice 2: If you don’t have time or just don’t want to bother with the return. You can keep the product or donate it to a local charity and we will send you a 70% refund. We suggest you this choice to reduce the carbon footprint. To start the refund procedure, contact us at: contact@light-in-life.com

We give you 2 choices to choose the one that suits you the most :

Choice 1:  You can return us the product (shipping costs are at our expense) and once we receive it, we will send you the correct product.
To start a return, you can contact us at contact@light-in-life.com then we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Choice 2: You can just keep the product for you and send us a picture of the product at contact@light-in-life.com then we will send you the right item without paying any fee.